UHNW Benchmarking

Katrina Pirner

Senior Research Analyst

Katrina Pirner has a research focus on financial regulation and the digital transformation within the private wealth management industry. Katrina previously worked in research and investor relations at North America-based financial institutions, including Clarus Securities, Height Securities, and Citco Fund Services. Katrina also acquired experience in EU regulations while completing an internship in Brussels with FIPRA International, a public affairs firm. She holds a bachelor of arts in economics from the University of Toronto and a master of arts in international relations and international economics from Johns Hopkins University.

Recent research assignments and publications include the following:

Digital Education Tools for Financial Literacy
Client Segmentation: How Wealth Managers Can Capitalize On Emerging Demographic Shifts
Regtech Solutions for KYC
US Data Protection Regulation

Onawa Promise Lacewell, PhD

Director, Consulting

Onawa Promise Lacewell has a research focus on the impact of disruptive technologies on the financial services sector and on the client-facing technology that wealth managers use to support the digital experience of UHNW and HNW end clients. Specifically, she is interested in how wealth managers use digital portals and mobile apps to support the client experience of UHNW and HNW end clients. Onawa holds a PhD from the University of Missouri.

Recent research assignments and publications include the following:

Behind the Login of Wealth Management Client Portals
Benchmarking of Value-Added Services for UHNW clients
The Rising Popularity of Family Offices
AI Throughout the Wealth Management Lifecycle
UHNW Benchmarking

Featured Content:

UHNW Benchmarking

Jan 31, 2019

In this day and age, private wealth managers cannot afford to ignore the digital revolution. It has permeated all aspects of UHNW lifestyle irrespective of demographic background. UHNW clients expect the same level of convenience and efficiency from their private banking experience as they would from online shopping or instant messaging.

However, as our research suggests, UHNW providers still offer less digital sophistication than their peers in retail or affluent wealth management. Today’s rapidly changing technological environment necessitates a shift in business practices.

This benchmarking report is designed to gauge the extent to which private wealth managers meet the digital needs and expectations of ultra-high net worth individuals. The analysis focuses on digital tools, online services, and innovative design features. The report identifies where wealth managers excel in their digital offerings and those areas where improvement is still required.

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