Cutter Benchmarking 2021 Managing Vendors and Service Providers

Angela Centeno, CPA

Director

Angela Centeno joined Cutter Associates in 2015, bringing more than 20 years of experience in financial services. Prior to Cutter, Angela worked for The Northern Trust Company in multiple roles managing enterprise market data, investment operations outsourcing, vendor relationships, and custodian relationships. She previously held senior positions in operations management, project management, data management, and solutions implementation.

Angela earned a bachelor of science in accounting and a bachelor of science in business administration from the University of Kansas, as well as an MBA in finance from DePaul University. She is a registered CPA.

Recent research assignments and publications include the following:

Asset Management Trends: 2022 and Beyond
Market Data Administration
An Introduction to Vendor Management
Best Practices for Developing a Vendor Management Program
Vendor Management: Trends ─ And the Tools that Can Help
Data Cataloging Tools
Rethinking Research Management
Alternative Investments
Managing Benchmark and Index Data

Laura Jesson

Senior Research Analyst

Laura Jesson has more than 20 years of experience in the financial services industry as a project manager, business analyst, and consultant. She joined Cutter Associates in 2013. Prior to joining Cutter, Laura spent eight years at Wells Capital Management and Evergreen Investments, where she managed investment operations projects. She previously worked at Omgeo as a member of the Central Trade Manager (CTM) product design team. Laura started her career at Andersen Consulting (now Accenture) as a process consultant supporting a variety of projects for clients in the financial services industry.

Laura earned her bachelor of arts in economics and psychology from Amherst College. She holds the Project Manager Professional (PMP) certification.

Recent research assignments and publications include the following:

Client Reporting
Corporate Actions
Cyber Security
Front Office Data
Managing Operating Costs
Managing Vendors and Service Providers
Opportunities for External Sourcing

Featured Content:

Aug 06, 2021

As organizations continue to focus on reducing costs and optimizing their third-party relationships, they have recognized the management of vendors (including service providers and other suppliers) as a vital discipline. We also recognize that asset managers and asset owners have a wide range of maturity and spending in their approach to vendor management. In this study, we look at how effectively organizations are managing vendors, from negotiating contracts and service level agreements to monitoring costs and risk.

This report includes the results of participating Benchmarking firms’ vendor management practices.

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