Webinar
Virtual
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Event Summary
Today’s workplace is characterized by technological innovation, digitalization, and the rapid augmentation of human skills with intelligent machines. As machine augmentation of the workplace grows, employees will be valued less for their hard skills, such as accounting and mathematics or even data analysis, and more for their ability to think creatively and analytically, to engage in building interpersonal relationships, and to display high emotional intelligence—so called soft skills. This webinar presents the dual skills gaps facing wealth and asset managers—hard and soft, examines their outsized impact on the future success of the organization, and explores ways organizations can start to fill these gaps.
Speakers
Cutter
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Onawa Promise Lacewell, PhD
Director, Consulting
Onawa Promise Lacewell has a research focus on the impact of disruptive technologies on the financial services sector and on the client-facing technology that wealth managers use to support the digital experience of UHNW and HNW end clients. Specifically, she is interested in how wealth managers use digital portals and mobile apps to support the client experience of UHNW and HNW end clients. Onawa holds a PhD from the University of Missouri.
Recent research assignments and publications include the following:
- Behind the Login of Wealth Management Client Portals
- Benchmarking of Value-Added Services for UHNW clients
- The Rising Popularity of Family Offices
- AI Throughout the Wealth Management Lifecycle
- UHNW Benchmarking
Gina McCafferty
Principal – Head of Research
Gina McCafferty has 30 years of experience in the financial services industry. She served at Cutter from 1999 to 2011 as Principal and Managing Director of CutterResearch, and she was instrumental in growing that business. Gina returned to Cutter in 2017, and established and ran the company’s Wealth Management research division. In 2019, she was appointed to Head of Research, responsible for Asset Management and Wealth Management product development and delivery to over 200 member firms around the globe. Gina was previously at Investit Ltd., where she served for six years as head of the company’s research service. Prior to that, she held senior positions at DST International with product responsibility for their global accounting and performance measurement systems, and at SunGard as Vice President of Client Services for their securities trading products.