Onawa Promise Lacewell, PhD
Director, Consulting
Onawa Promise Lacewell has a research focus on the impact of disruptive technologies on the financial services sector and on the client-facing technology that wealth managers use to support the digital experience of UHNW and HNW end clients. Specifically, she is interested in how wealth managers use digital portals and mobile apps to support the client experience of UHNW and HNW end clients. Onawa holds a PhD from the University of Missouri.
Recent research assignments and publications include the following:
- Behind the Login of Wealth Management Client Portals
- Benchmarking of Value-Added Services for UHNW clients
- The Rising Popularity of Family Offices
- AI Throughout the Wealth Management Lifecycle
- UHNW Benchmarking
This report examines the various skills gaps facing wealth management firms and helps readers plot their best way forward.
Wealth managers are facing a critical time of organizational change. The existing corporate culture is often at odds with the needs of the ongoing digital revolution and firms are left facing a lack of skills crucial to forward success. Additionally, firms are also dealing with two skills gaps—a soft skills gap and a hard skills gap. With machine automation comes the raising importance of soft skills but these critical skills are often lacking in firms. Likewise, technological advancements mean that firms are competing for hard skills like data science or AI/ML expertise. This report examines the various skills gaps facing wealth management firms and helps readers plot their best way forward.