Choosing and implementing a client reporting tool can take a lot of time and effort for an investment manager. So once it's installed, firms need to make sure the system is working at optimal levels. This CutterCast includes advice from CutterConsulting on how to keep client reporting running smoothly, including best practices for managing new requests, adding new materials to production, maintaining components and templates, training staff, and engaging with the reporting system vendor.
Philip (Phil) Orlando is a Consultant at Cutter Associates and brings over eleven years of consulting, organizational strategy, client service, operations, accounting, and IT experience to Cutter clients. Phil has been involved with multiple Front, Middle, and Back Office strategy engagements covering accounting systems, portfolio management and trading, pre and post-trade compliance, risk management, and data management and governance. Phil also has extensive experience with client and sales management (e.g. client reporting, CRM).
Prior to joining Cutter Associates, Phil was an Organizational Strategy Business Analyst at State Street Bank where he worked on several large-scale projects including the implementation of an enterprise workflow tool and a new inquiry management system. He also guided a program purposed to transition complex cash, reconciliation, and trade tasks from the business units to centers of excellence (COEs).
Previously, Phil was an ETF Client Operations Account Manager at State Street Bank. He launched new ETFs & on-boarded new clients, managed relationships with several ETF sponsors, and crafted specifications for IT resources to continuously improve the accuracy, reliability, and efficiency of ETF processes.
Phil holds a B.S. in Finance from Stonehill College and is also a CFA charterholder.
Cindy Sealey has more than 30 years of experience in the investment management industry. At Cutter Associates, she leads a CutterConsulting practice advising investment management firms on their sales & distribution, marketing, product development, consultant relations, client service, and client reporting functions. She helps firms design operating models, select systems, design client, account, and product data models, and implement systems. Prior to joining Cutter Associates, Cindy served as Vice President and Head of Operations for a division of Guggenheim Investments. She was also Head of Equities where she led a team of portfolio managers, research analysts, and traders. Cindy holds a B.B.A from Washburn University and she is a Chartered Financial Analyst.
Mary Storrs has more than 30 years of experience in the investment management industry. She has been with Cutter Associates for more than 20 years, first as a consultant focusing on front office projects, and then with CutterResearch since its inception. Mary has authored CutterResearch reports on many topics, including trading, portfolio management, transaction cost analysis, investment research management, and market data systems. She led the Research division, and the Benchmarking team for eight years, overseeing all content development and helping members understand their capabilities compared to industry peers and best practices. She assumed leadership of Strategy in 2019 and is responsible for spearheading firm-wide management programs. Mary holds a B.S. from Boston College and an M.B.A. from Babson College.
Andy Ziegler has more than 15 years of experience in the investment management industry. Andy has consulted to investment firms to help them formulate effective technology strategies, deploy new business models, and optimize their marketing, client service, client reporting, data management, and sales & distribution practices. He has also helped clients to develop pricing and client segmentation models with attention to budgets, schedules, quality, and business specifications.
Prior to joining Cutter, Andy was the Head of Relationship Management and Business Development for Xinn, a technology company specializing in automated client reports, pitchbooks, fact sheets, and collateral. Andy spent more than 12 years leading projects to drive business efficiency and effectiveness at financial services firms including Fidelity Investments and Wellington Management.
Andy holds a B.S. from the University of Massachusetts at Amherst and an M.B.A. from Northeastern University in Boston.