APNG Exchange

Amy Kandravy is a Client Services Executive with 28 years’ experience in business development, financial services technology and customer relationship management (CRM). Amy spent over 23 years in various roles with Fiserv Investment Services and has played integral roles in their transformation from Security APL, CheckFree and the recent majority acquisition from Fiserv to Tegra118. In Amy’s most recent role as Vice President, Client Service Management, she was accountable for the client experience, operational health for the front / middle / back office for all accounts while leading a team of service directors and consultants. Amy has also led complex programs, shaping the clients’ experience through organization remodeling. Amy also held the roles of Vice President, National Accounts and Vice President, Asset Manager Segment. The progression in various leadership roles was attributed to her passion for a client centric culture and influenced by her tenure spent within Product Management. As Vice President, Product Management Amy was accountable for implementing tools and processes to drive new and existing products. These enhancements were delivered through her leadership in research, pricing, fees, profitability, voice of the customer, user groups, analysis and reporting. Amy started her career in financial services at State Street Research in 1991 before moving to Security APL in 1996. Every position she has held in her career has had a strong customer relations component, and she achieves the highest professional satisfaction by driving change and influencing others to create a culture of delivering excellence in client services.

Tom Phipps has more than 25 years of experience in the investment management industry, with a background in the automation of the investment process, including portfolio management, risk analytics, trading, compliance, performance, operations, investment accounting, data management, and systems integration. He leads Cutter Associates’ Front Office practice, providing deep expertise in front-office vendors and operating models. His consulting experience includes strategic advisory, systems selection, and change management execution engagements for some of the world’s most prominent investment management firms. He also leads the development of Cutter’s Strategy and Search methodologies.

Tom gained his expertise in technology and operations at software vendors and asset management firms, where he held leadership roles in technology management. His prior experience includes Senior Manager at Deloitte Consulting, Chief Technology Officer at PanAgora Asset Management, Chief Technology Officer at Atlas Venture, Vice President of Operations at DSTi North America, and various management roles in technology and professional services at NCS Financial Systems (now SunGard AMS). Tom holds a bachelor’s degree in operations management and management information systems from Florida State University.

Kathy McDermott has more than 20 years of experience in the financial services industry. She joined Cutter Associates in 2011 and has authored a number of Cutter Research reports on a wide range of topics. She spent ten years as a consultant for a variety of asset management firms, with a focus on business analysis for front and middle office projects. Kathy was previously the senior business analyst, equity trading systems, at Wellington Management, specializing in the firm’s proprietary electronic and basket trading applications. Earlier in her career, Kathy worked for Thomson Financial Services (now Thomson Reuters), supporting FirstCall and PORTIA clients in Hong Kong, Japan, Singapore, and Thailand, and later went on to manage PORTIA implementations. She also worked at LongView (now Linedata) as an account manager and then product manager of electronic trading. Kathy earned her bachelor of arts in mathematics from Hamilton College.

Recent research assignments and publications include the following:

• Alternative Data and the Expanding Universe of Investment Information
• Behavioral Analysis in Investment Management
• Client Reporting Systems and Practices
• Data Access for Business Users
• Managed Data Services
• Market Data Administration
• Mastering Client, Account, and Product Data
• Order Management Systems
• Outsourced Trading: Has the Time Come?
• Reference Data Management Solutions

Jon Chandler brings more than ten years of experience in the financial services industry to his Director's role at Cutter Associates. Prior to joining Cutter, Jon was a senior business analyst for State Street Global Advisors (SSGA), where he was involved in a number of projects for the front and middle office, including UAT design and execution for an order management system (Fidessa IMS), the implementation of a web-based due diligence platform (FundInsight), and an enterprise solution to support blended benchmarks. Prior to his project roles, Jon was a principal in fixed income trade operations at SSGA. He has extensive experience with post-trade operations and applications, such as OASYS/CTM, PORTIA, MBSExpert, and Failstation. Jon earned a bachelor of arts in history from the University of Florida and an MBA from Northeastern University.

Recent research assignments and publications include the following:

• Alternative Investment Systems
• Collateral Management
• Investment Accounting Solutions
• Order Management Systems
• Performance Measurement and Attribution Systems
• Reconciliation Solutions
• Risk Management Systems