2020 Trends Research Series – Part Three: Differentiate Your Client Experience
Angela Centeno, CPA
Director
Angela Centeno joined Cutter Associates in 2015, bringing more than 20 years of experience in financial services. Prior to Cutter, Angela worked for The Northern Trust Company in multiple roles managing enterprise market data, investment operations outsourcing, vendor relationships, and custodian relationships. She previously held senior positions in operations management, project management, data management, and solutions implementation.
Angela earned a bachelor of science in accounting and a bachelor of science in business administration from the University of Kansas, as well as an MBA in finance from DePaul University. She is a registered CPA.
Recent research assignments and publications include the following:
- Asset Management Trends: 2022 and Beyond
- Market Data Administration
- An Introduction to Vendor Management
- Best Practices for Developing a Vendor Management Program
- Vendor Management: Trends ─ And the Tools that Can Help
- Data Cataloging Tools
- Rethinking Research Management
- Alternative Investments
- Managing Benchmark and Index Data
Stacia Graham
Managing Director and Asset Management Lead
Stacia Graham has more than 20 years of experience in investment management, bringing a deep understanding of end-to-end asset management processing and project management to her role as Managing Director at Cutter Research. Prior to Cutter, Stacia worked at Wellington Management Company LLP in Boston in various roles within compliance and operational risk, including leading and managing the global Investment Guideline Compliance team for eight years. She earned a bachelor of science in business administration from Bryant University and an MBA from Bentley University.
Recent research assignments and publications include the following:
- All-In-One or Standalone Solutions? Finding the Right Technology Strategy
- Asset Allocation Solutions
- Governance, Risk, and Compliance (GRC) Systems
- Performance Measurement and Attribution Systems
- Rethinking Research Management
- Robotic Process Automation (RPA)
- The Future of Work in Investment Management
Laura Jesson
Senior Research Analyst
Laura Jesson has more than 20 years of experience in the financial services industry as a project manager, business analyst, and consultant. She joined Cutter Associates in 2013. Prior to joining Cutter, Laura spent eight years at Wells Capital Management and Evergreen Investments, where she managed investment operations projects. She previously worked at Omgeo as a member of the Central Trade Manager (CTM) product design team. Laura started her career at Andersen Consulting (now Accenture) as a process consultant supporting a variety of projects for clients in the financial services industry.
Laura earned her bachelor of arts in economics and psychology from Amherst College. She holds the Project Manager Professional (PMP) certification.
Recent research assignments and publications include the following:
- Client Reporting
- Corporate Actions
- Cyber Security
- Front Office Data
- Managing Operating Costs
- Managing Vendors and Service Providers
- Opportunities for External Sourcing
